Ask Karen

This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue. (scott@pineconeresearch.co.uk)

What do I do if the survey won’t allow me to advance to the next question?

This problem generally stems from a missing answer. Check to make sure that you have entered a response for every variety or statement appearing on screen. If the problem continues, contact us by e-mail or phone so we can troubleshoot the problem.

What should I do if the error message "Interview is no longer active" appears on screen during my survey?

The "Interview is no longer active" message error typically indicates a technical problem with one of our servers. Should this occur as you are submitting your survey, let us know and we’ll be happy to verify the status of the interview; otherwise, simply try again in a few hours.

If you have any more questions, please e-mail me at scott@pineconeresearch.co.uk

Thanks for your participation in PineCone Research!