is your chance to read Karen's answers to your questions.
Please send in questions for the next issue. (firstname.lastname@example.org)
does the "User name not on file" error mean?
The "User name not on
file" error is typically an indicator of an id not being on the invitation
list. Double check that the job selected is the same as the number on your
invitation. If you are accessing the correct survey, be sure to type your
Household ID and Password because the copy/paste command can add hidden
update my address before I receive my notice that product samples are on the
way, will it be delivered to my new address?
Panellists are assigned to a project three to four days before the study
goes online on our website. Unfortunately, if your address is not updated
prior to the time you are assigned to the study, then the old address will
Why do I
keep receiving reminder e-mails for a study I already completed?
Our system updates once daily Monday through Friday. You may receive the
reminder because our system has not updated your completion (i.e., study
submitted Friday evening, you receive reminder Sunday morning). If you are
certain that your study has been submitted properly, you can ignore the
unable to complete the survey, can someone else in my household fill it out
Unfortunately, no. Our panellists are pulled for studies according to
certain demographic requirements. While there may be opportunities for other
members of your household to participate from time to time, you are the only
person who should be completing our studies.
If you have any more questions, please
e-mail me at
Thanks for your
participation in PineCone Research!