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This is your chance to read Karen's answers to your questions.
Please send in questions for the next issue.  (scott@pineconeresearch.co.uk)

Why am I being asked to complete a survey for a product I don’t use?

Your responses help manufacturers better understand the strengths and weaknesses of their product ideas and what you would look for in the product should you ever need to purchase it.

Your questionnaires sometimes ask for a price to be entered. What do I do if it won’t accept my answer?

This problem typically indicates that your answer does not match the form shown in the example (i.e., number of digits, etc.). Check the format of the response that you have entered. Your response should mirror the format example provided in the questionnaire instructions. If the problem continues, contact us by e-mail or freephone so we can troubleshoot the problem.

What do I do if the survey won’t allow me to advance to the next question?

This problem generally stems from a missing answer. Check to make sure that you have entered a response for every variety or statement appearing on screen. If the problem continues, contact us by e-mail or phone so we can troubleshoot the problem.